Digital Healthcare and Real-time Chat & Video- How to empower patients and doctors through an app?

Advanced technology, software development and innovative real-time communication are the fastest growing areas – especially in the Healthcare Industry. After the COVID-19 pandemic, healthcare providers and patients have understood the importance of the digital environment and are adapting telehealth applications to enhance access and communication.

Digital Healthcare
Digital Healthcare

Telehealth apps have helped patients interact with physicians conveniently. Reports suggest that the telehealth market would reach $175 billion by 2026 and grow further in the years to come.

1. How do real-time chat and video chat features benefit the healthcare industry?

Dedicated apps for telemedicine and several other medicine software platforms are using real-time communication to instantly report, submit, analyze, and check medical records or information. Features like Video and Voice calling are spearheading this pattern of change. The medical industry constantly is on the grind to improve healthcare and the inception of digital technologies is only going to rank it higher. Let’s see how that brings in a plethora of benefits to the consumers as well as healthcare workers.

I. Real-time chat helps remove excess buffer time:

Appointment and scheduling become easy. For every specific channel of the chat, there are agents. These live chat agents can book appointments online within no time as digital infrastructure is faster compared to traditional pen and paper transactions. This eliminates the possibility of slowdowns or buffers time for patients. It makes the whole user experience efficient and smooth.

II. Real time Chat helps maintain records:

Real Time chat can be accessed repeatedly by healthcare providers. Some important details which might miss the attention of doctors or nurses otherwise won’t happen in this case. Developing a healthcare app will ensure the safety and maintenance of records.

III. Live video chat enables remote patient consultation:

Using chat SDKs for healthcare apps helps build a robust video chat system that specifically is designed to serve remote purposes. Patients can consult right from their home using this video chat system without having to wait in tedious queues of patients. VOIP services give immense benefits to consumers availing this system because it works on so many fronts.

2. Healthcare is built on trust

Patients and doctors share immense trust between them. It is more important than the medicine itself because the experience of the patient is significant on his/her road to recovery. In-app chat for healthcare like MDLive gives a personal experience to the patients with healthcare professionals. Individuals can access real time chat 24/7 and their queries or problems will be taken care of. This app has risen in the charts of telehealth apps in the current market.

3. Connectivity for the betterment

Giving a video chat API for a telehealth solution is crucial to this process. Not only VoIP in-app chat for better management and syncing of data makes it easier for patients to make decisions. Healthcare professionals use both historical and real-time data to reach a conclusion. Human touch is prone to errors. It is even more relevant when the doctors have to take care of many patients a day. This easy data management within the app makes information and data more reliable and up-to-date. It brings astronomical advantages to both doctors and patients in case of emergencies in real-time. Building a HIPAA compliant chat system gives quality connection without incurring huge loads of expenses.

4. The scope of problems?

There are cons to every revolution. In this case, it’s reliability and security. Confidential data like medical records and the history of a patient are often prone to fraudulent practices or theft. There are protocols to integrate HIPAA Compliant Video Chat API into a health care app. It includes ensuring encrypted data transmission, peer-to-peer network connectivity, and user identification.

5. The window of opportunity

The pandemic has forced us to adapt. But, it was all for good. The inevitable digital revolution instantly rained down upon us and even the healthcare industry had to play the part. What we realized this year is the importance of connectivity. The advent of telemedicine, healthcare apps, and connectivity with a transformed approach marked its presence today. What was inevitable, became obvious. Today, developing a real time chat for healthcare with the latest features to create a pleasant user experience is easy.

Some features which elevate the whole healthcare app experience?

I. Video calling – This feature has significantly improved the realtime chat experience. Communicating through video chat during a consultation or a health situation has made it easier for patients with physical constraints. Real time communication APIs help develop tailor-made healthcare apps that offer smoother video calling. It scraps away the biggest hindrance there was in consultation – that is distance!

II. Push Notifications/Alerts – It is a natural tendency to forget or miss dosages when it comes to medicine. A healthcare app will take care of it. The patient can benefit from timely notification and alerts from the doctor during the whole course of treatment.

III. Doctor & Patient Profiles – The app can maintain profiles for both patients and healthcare professionals. It can keep a brief record of professional consultation and provide a roadmap going forward. It can also store emergency contact of the doctor in case of issues faced by the patient.

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